Supported delivery methods
When placing an order through our online shop, you can choose one of the following options:
- delivery to address by Econt
- delivery to Econt office
- delivery by a secure (incasso) vehicle
- pick them up from a Tavex office
Delivery by Econt might take from 1 to 3 working days, and delivery by a secure vehicle – from 3 to 5 working days. Delivery times depend on when you placed the order and the payment for it, when paying by bank transfer.
Orders placed before 3:00 p.m. are processed and delivered to the courier on the same working day, and those placed after this time – on the next working day.
In the case of payment by bank transfer, orders are processed after confirmation of your payment by 3:00 p.m.
Delivery by a secure (incasso) vehicle will be carried out only to areas, part of the list of the service company. Receiving the order will be possible in public places and in public buildings with direct access from the street, subject to an additional agreement.
You are welcome to come and pick-up your products from the office you chose during checkout at the same day after we have received your payment.
In all instances, you need to present a valid ID to collect the products.Take into consideration that the client, the payer and the recipient must be the same person.
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
If a delivery delay occurs or if the ordered product is out of stock, we will always contact you by email or phone to give you details about the delivery.
Prices of “Delivery to address”, and “Delivery to Econt office” are based on the total cart price. You can see detailed price information during checkout before you submit the order.
“Delivery by a secure (incasso) vehicle” to areas, part of the list of the service company within Bulgaria costs 60 lv. and for orders over 9 700 lv. it is free.