IT Support Engineer – Sofia

Tavex Bulgaria is vital to the Scandinavian Tavid Group, a prominent gold and silver investment trader across Northern and Southeastern Europe. With an impressive history spanning 30 years and a presence in 12 countries, Tavex is recognized as ARS, BeyondWork and Career Show Best Employer, honored as a winner in My Love Marks and Company of the Year. Tavex holds a place among Bulgaria’s 100 biggest companies, according to Kapital 100.

Join us at Tavex and explore an enriching career. Tavex is seeking a dynamic and skilled IT Support Engineer to join our team. As an IT Support Engineer at Tavex, you’ll play a crucial role in ensuring our technology infrastructure runs smoothly and efficiently.

Responsibilities:

• Respond to support requests and provide timely resolution to IT-related issues, either in-person, over the phone, or via remote support tools.
• Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
• Diagnose and resolve network connectivity issues, ensuring a stable and secure network environment.
• Collaborate with team members to implement IT projects and system upgrades.
• Create and maintain documentation of IT procedures, configurations, and troubleshooting guides.
• Monitor and manage IT systems to ensure optimal performance and uptime.
• Assist in maintaining and improving IT security measures.
• Educate and support end-users on IT best practices and efficient use of technology.
• Provide technical training to employees as needed.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Proven experience as an IT Support Engineer or in a similar role.
• Solid understanding of computer hardware, software, and network systems (Wi-Fi, VLAN, IPsec, SSL-vpn).
• Proficiency in Windows and macOS operating systems. Familiarity with Azure AD/Entra ID, Autopilot, Endpoint manager, Office 365.
• Excellent problem-solving and analytical skills with a strong attention to detail.
• Strong communication and interpersonal skills in English and Bulgarian with the ability to communicate technical concepts to non-technical users.
• Ability to work independently and collaboratively within a team environment.
• Open to travel abroad occasionally.

The right candidate for this role embodies crucial qualities for an IT Support Engineer. With a proactive mindset, you anticipate and tackle challenges head-on, aiming to address root causes and prevent recurring issues. You excel in prioritizing tasks, optimizing time management for efficient results. Your strong communication skills simplify complex technical information for non-technical individuals. Your efficient time management ensures prompt and effective task completion. These traits position you to thrive as an IT Support Engineer at Tavex.

We offer:

• Competitive salary.
• Great team and motivating environment.
• Encouragement of professional development and initiative.
• Transparency, open relations, family values and ethics.
• Food vouchers.
• Additional health and life insurancе.
• Team events.
• Great office environment.

Join the Tavex team and be part of an organization that values innovation, teamwork, and professional growth. If you’re passionate about technology, possess exceptional problem-solving abilities, and thrive in a collaborative environment, we invite you to apply for the position of IT Support Engineer at Tavex.

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